We DO NOT accept RETURNS or EXCHANGES unless it is the result of a manufacturers defect. Due to health and sanitary reasons we cannot under any circumstances accept returns of body jewelry that have been UNSEALED and/or WORN. Please inspect the item through the clear packaging BEFORE you open the seal. If you have a problem with your order you must notify The Body Cabana within 7 days of your order receipt.
The Body Cabana has the right to refuse all returns or exchanges if the merchandise is returned damaged, in poor condition, unsealed or not the result of a manufactures defect. All delivery and shipping charges are non-refundable. The Body Cabana is not responsible for non receipt of returned merchandise.
All returns and exchanges must be approved by The Body Cabana and have an authorized RMA Number. Any merchandise received without our consent and/or authorized RMA Number will not be issued a refund or exchange. Please allow 14 days for us to process your return. Please be sure to provide us with a current email address so that we may notify you when we have shipped your replacement.
For customers returning/exchanging your merchandise please note that it is the customers responsibility to ship the product back to us. Customers will also be responsible for any and all shipping costs involved in returning/exchanging the item(s). The Body Cabana will not pay for any shipping cost associated with returning/exchanges. Any and all return/exchanged items sent back to the customer will incur new shipping charges and will be added on to the product price.
The Body Cabana is not responsible for the replacement of body jewelry that was ordered in the wrong color, style, material, or size. We will not replace body jewelry that was damaged by cleaning or over-tightening. Damaged acrylic balls from alcohol cleaning will not be replaced. Threaded balls on all jewelry should be checked often to make sure they have not come loose. NO EXCEPTIONS!
RMA RequestIn order for us to determine if your order can be returned or exchanged please email us at
support@bodycabana.comPlease include:
*Full Name
*Order #
*Item #
*State whether you are returning or exchanging your item
*Reason for your return or exchange
*Purchase Date
*Email Address
*If exchanging, please state the item# you wish to exchange it with
Please allow 1-2 days for us to review your request. Once we have reviewed your request you will be given an RMA (Return Merchandise Authorization) number if the merchandise in question is believed to be caused by a manufacturers defect. Incomplete information may delay your RMA Request, so please be sure you submit all requested information as instructed above. Once an RMA number is issued, we MUST receive the product within 10 days of the date the RMA number was issued. UNDER NO CIRCUMSTANCES we will issue any refunds or exchanges after these 10 days!
Return Instructions* All merchandise must be returned in its ORIGINAL SEALED packaging. * Be sure you include your RMA Number on the outside of the package. * Please include a copy of your sales receipt. (Incomplete information may delay your return, so please be sure you submit all requested information as instructed above.)
Once you have received your RMA number all returns should be made to:
The Body Cabana
Attn: Returns (Enter your RMA Number)
21175 Tomball Parkway #398
Houston, TX 77070
USA
